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Plessas Palce Hotel Hotel Privacy Policy

We highly value your trust in choosing plesssaspalace.com for your online reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).

Information collection
When you make a reservation in our hotel you will be asked to complete online forms providing for: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).

Disclosure of personal details
For our services, we shall collect for the following purposes the following information:
Surveys: By completing a booking, you agree to receive an invitation email to complete our guest review form which we will promptly send to you after your stay in our hotel, which review can also be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to our website at information page for the sole purpose of informing (future) customers on the service (level) and quality of our hotel. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. If you no longer wish to receive a survey request email, you can simply reply (with "unsubscribe" in the subject line).
Newsletters and other information: If you wish to subscribe for our newsletter or wish to receive other information from us (in respect of our products or services), we offer you the option to "Opt in" for this service. If you no longer wish to receive our newsletter and other promotional communications, you can simply click on the unsubscribe link or reply (with "unsubscribe" in the subject line).
Please note that, in accordance with European personal data protection laws, strict security procedures are observed within plessaspalace.com to prevent personal data misuse and unauthorized access.

Protect and secure your credit card information
In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted to us through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology, provided by GoDaddy.com, Inc.
Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services.
Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers.
Your credit card details will be kept at plessaspalace.com until your arrival date at the hotel. After you have paid your accommodation the details will be destroyed.

Control over your data
You always have the right to review the personal data you have stored with us. You can request your personal data by emailing us at info@plessaspalace.com. Please state 'request personal data' in the subject line of your email.
If your personal data is incorrect, we will change it upon your request. You can also ask Plessaspalace.com to remove your personal data from its database by sending us an email to the aforementioned email address.

When does plessaspalace.com send you emails?
After you have made a booking, you will receive a confirmation message with all the information about your booking. You may take this confirmation to the hotel as guarantee of the reservation.
Sometimes plessaspalace.com may send feedback emails after your stay at the hotel. If you do not wish to give us your opinion, you can let us know and we will not request any further feedback.
In the reservation process you can request our newsletter, which contains special offers and more information about plessaspalace.com. You can also choose to stop receiving the newsletter at any time.
If you have any suggestions or remarks about this privacy statement, please send an email at info@plessaspalace.com
We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes.

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